Knowledge Management Metrics: A Review and Directions for Future Research

نویسندگان

  • Atreyi Kankanhalli
  • Bernard C. Y. Tan
چکیده

Metrics are essential for the advancement of research and practice in an area. In knowledge management (KM), the process of measurement and development of metrics is made complex by the intangible nature of the knowledge asset. Further, the lack of standards for KM business metrics and the relative infancy of research on KM metrics points to a need for research in this area. This article reviews KM metrics for research and practice, and identifies areas where there is a gap in our understanding. It classifies existing research based on the units of evaluation such as user of knowledge management systems (KMS), KMS project, KM process, KM initiative, and organization as a whole. The article concludes by suggesting avenues for future research on KM and KMS metrics based on the gaps identified.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Patient Engagement and its Evaluation Tools – Current Challenges and Future Directions; Comment on “Metrics and Evaluation Tools for Patient Engagement in Healthcare Organization- and System-Level Decision-Making: A Systematic Review”

Considering the growing recognition of the importance of patient engagement in healthcare decisions, research and delivery systems, it is important to ensure high quality and efficient patient engagement evaluation tools. In this commentary, we will first highlight the definition and importance of patient engagement. Then we discuss the psychometric properties of the patient engagement evaluati...

متن کامل

Managing Virtual Product Development team: A Review

Although there are many potential benefits associated with the use of virtual product development teams, exploiting these benefits requires an appropriate management. Managing virtual product development team is a critical issue as many of these teams fail to accomplish their goals. Review of previous literature shows that body of knowledge in managing virtual product development teams is fragm...

متن کامل

RFID: A Bibliographical Literature Review with Future Research Directions

Abstract Purpose of this paper: The purpose of this article is to review some of the most prominent applications of RFID in industries and to provide a comprehensive review of the work done from 1985 through 2007 and the research trend on that. The effectiveness of RFID and the challenges that it is facing with are also discussed. Some applications of radio frequency identification in supply ...

متن کامل

Delving Into the Details of Evaluating Public Engagement Initiatives; Comment on “Metrics and Evaluation Tools for Patient Engagement in Healthcare Organization- and System-Level Decision-Making: A Systematic Review”

Initiatives to engage the public in health policy decisions have been widely endorsed and used, yet agreed upon methods for systematically evaluating the effectiveness of these initiatives remain to be developed. Dukhanin, Topazian, and DeCamp have thus developed a useful taxonomy of evaluation criteria derived from a systematic review of published evaluation tools that might serve as the basis...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:
  • IJKM

دوره 1  شماره 

صفحات  -

تاریخ انتشار 2005